Do not go! Especially on Sundays. Tried to overcharge me for my wax. So horrible and awful customer service, was made to wait in my underwear for 20 minutes as they forgot I was upstairs! Avoid avoid avoid!!!
This is probably one of the worst salons I have ever been too. I used to go due to the convience but this Is the third time my eyebrows have been butchered! One of the workers is excellent but the rest I cant say the same. So the first time my eyebrows were completely ruined. The manager there at the time (a lady in her 40s Id say) just told me theyd grow back and was more concerned about getting her 3. The second time no management and the third time I just couldnt even be bothered to complain about it. Its been 2 weeks and my eyebrows have gaps and every morning Im so angry looking at them, which lead me to write this review. Management seem to pop in every now and then to look at the money then go off again. They only have one staff member to do waxing, threading and all treatments -sometimes they call someone to help if its extremely busy which you then have to wait about half hour. Most of my family and friends have stopped Coming here and prefer to travel out furtherfor their beauty treatments. My advice to this salon would be, focus on your customer service and stop being so tight about saving money.
I came here for face waxing and advised the lady my skin was sensitive. She suggested I used the hot wax - as I didn't know much and it was my first time waxing i agreed. I later reacted with lumps on my face and severe itching. I later found out from a qualified beauty trainer that she had used a wax that is for coarse hair such as under arm or bikini line on my face!! The nerve that she charged me extra for this "special wax" too! Would never go back there and wouldn't recommend anyone else too. Have added a photo of what happened to my face after I went there
Professional courteous service, top quality work; nicely decorated and spotless. Lovely staff - that's the crucial bit.Highly recommend
I have visited this salon a couple of times in the past and each time have had an unpleasant experience, each time being worse than the previous.Firstly only one member of staff is in the salon at any one time and on two occasions I have been asked to wait for 5 minutes whilst the first customers treatment is over. However it is never 5 minutes, I had to wait for 25 minutes and the second time being 45 minutes for a 2 minute treatment. I would have appreciated honesty as if I knew it would be that long I would have returned at a convenient time.Secondly as if the wait wasn't bad enough I had been burnt severely by hot scolding wax which today has left a scar. However the last treatment has resulted in me promising myself never to visit this horrendous salon again. I had come in for a wax treatment, the lady at the salon asked me if i would like to do the treatment at the front of the shop (in view of customers and in view of the public outside). I kindly declined this absurd request and she took me into a treatment room. She then started the treatment by carrying hot wax on a stick from the front of the shop and then bringing it into the room to apply to me. She was running in and out of both rooms several times with hot wax dripping everywhere. The treatment I received was despicable and not forgetting to mention painful due to the wax being cold on my skin by the time it reached me, I have rang up TWICE asking for the complaints procedure and have asked the staff to pass my number on to the manager. Surprise surprise I have not heard back and it has now been 2 months. I am now thinking of taking this up further as failure to comply and follow statutory procedures by this salon is building up great concern for me for other users. I would advise all to stay well away from this 'salon' as they have proven to not be professional at all.
Heston Salon is a UK Beauty Salon based in Hounslow, London. Heston Salon is located at 137 Heston Rd, Hounslow TW5 0RD, UK.
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