TERRIBLE!! No one EVER Picks up the phone. You call this number here and press buttons to say you are a member. You ALWAYS get put through to VM. I have left 100s of messages and no one ever gets back to you. Initially polite messages but you reach a point where frustration takes over that you pay so much yet they don't even get their damn phone number right on Google. Pathetic.
Sales team member - unprofessional. I went to visit the club for the first time and wanted to find a good place to move my membership. Asked for someone to chat with me and provide me a tour in the club. There was a young blond lady from the sales team who ignored me couple times and when I started to get angry she then asked what do I want form her. Then when I asked of a tour as this is my first time at the gym and want to know a bit more about the place - she did not move but tried to explain where is what assuming I will go away as fast as I can. Why bother sales team right? She then explained she has a meeting with another member so I decided to wait seeing her chatting and having fun (utterly inappropriate sitting on the sofa with someone who seemed to be a cute guy) I am really sorry but this is not a service I want to pay for and a club I want to join. I would advise sales team to be trained how to become a professional. And a little bit about the area - well not quite cosy as other David Lloyd clubs can be. Parking is a bit dark during evenings. The inside lounge/canteen area dark and somehow a bit dirty. I haven't had a pleasure to go through the other parts of the gym but there are windows at the parking space where you could see all the inside (with people exercising - which I assume I would find distracting and annoying to be seen by others from the outside. It doesn't seem to. be any privacy). I am not sure if the fees are appropriate for this level of standard and pleasure. I have seen bigger & better places and for that I used to pay 120.
Generally, I visit the gym and pool area and the only person really to acknowledge me is Jasleen (lifeguard). She always has a big smile on her face and always asks me how my day is. I think all the employees should look at her and take a leaf out of her. However, the cleanliness has gone down and not enough be done by management. We shouldn't be telling staff - they should be on top of it. Raising membership prices, higher pay for management - think about the people below for once!
This is probably one of the best gym I have been to. It's not just a gym. It has 2 swimming pools (1 indoor, 1 outdoor). 7 indoor tennis courts (2 cushioned acrylic), 9 outdoor tennis courts, 3 squash courts, 3 badminton courts, Table tennis, Half basketball court. Everything is just amazing here! The facilities and services are outstanding! It may be a bit pricy, but you get what you pay for!
A very unpleasant, aggressive and unreasonable organisation. I am very disappointed that I have provided my hard earned money to David Lloyd. They are wonderful when taking your money... Wait til you need them to resolve something that any other company would be do with ease. My advice: stay away.
David Lloyd Heston is a UK Gym based in Hounslow, London. David Lloyd Heston is located at Southall Ln, Hounslow TW5 9PE, UK.
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