Wanted to give less than this but there was no option. These people ignore everything and are never approachable. Doctors never call back when they are supposed to. Not sure why they are running the services when the team is least bothered about providing services. Its a shame !!
This doctor surgery seriously needs to be shut down. Worst surgery in the world! Worst receptionist and some of the doctors that sit in surgery dont even know what their talking about! Try give you herbal remedies and not proper medication.
Cant get through over the phone phone, when get through all appointments gone, no nurse available for more than 2 weeks even though the surgery has posters every where to book a nurse even at the weekends! Receptionist has no clues! What a bad service!
I probably hadn't been to the doctors surgery in at lease 13 years. Got my blood test results on Thursday, spoke to Dr Singh the woman, for under 60 seconds. In that time, she told me that I have issues with my liver, and that I need to return in 3 months and in that time i cant drink. I tried to ask her a question, and all she did is repeat the same thing. I was mid sentence and she just cut the phone on me. I understand how doctors can be busy, but I genuinely believed people become doctors because they care about their patients. I got treated like an uneducated individual, who was just a burden to her. If there is a problem, then I should be entitled to know the extent of it, or at least more of an explanation than I received. I got met with no empathy & no compassion, which I personally don't mind, but I am aware of other instances where this has occurred for patients with much larger issues than the one I have described. I recommend you address this internally.
The surgery needs to be examined and shut down. Everyone has already discussed the ground level issue which are receptionists and their inability to take appointments. The root to the problem is at the top of the heirachy with Dr Singh and Dr Rashmi themselves being the cause to this surgeries problem as a lack of empathy and concern for patients and probably staff aswell. I'm very surprised Dr Singh hasn't been sued yet for malpractice or been convicted yet (You'll understand why once you been going there for 30 years). How he's still practicing baffles me.As for Dr Rashmi, I have never met anyone more useless at their job. Whats weird is shes always so confused and helpless at being a GP that you feel sorry for her but then you'll try discuss your health issues with her and out comes this condescending and patronizing individual who assumes that they know it all that you have to rearrange an appointment with Dr Singh. Honestly this surgery needs to be reassessed by the governing body, they can't go on like this.
Dr Singh R K is a UK Doctor based in Hounslow, London. Dr Singh R K is located at 65 Clifford Rd, Hounslow TW4 7LR, UK.
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